Do you ship worldwide?
The menstrual cup: We ship the cup to most countries. If your country is listed on the drop down menu on the check out page we ship there.
Period underwear: We ship the underwear to most countries (except the US and Canada). If your country is listed on the drop down menu on the check out page we ship there.
Do you offer free shipping?
We offer free shipping on orders over the value of 24€.
You can have a look at our store locator and find a list of our e-retailers and physical retailers located close to you: allmatters.com/store-locator
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email from firstname.lastname@example.org. The email contains a tracking link and a 13 tracking number/ID (example: LY118798573DE).
Tracking your order in the country of destination
Once your order has arrived in the country of destination it will be handed over to the national postal service. Please use your tracking number to contact your national postal service for the most recent updates on your order.
If the postal service cannot assist you, please get in touch with us at email@example.com.